Order management – for pharmaceutical companies

We take over the processing of orders, commissions and enquiries from customers and interested parties for you. These are either transmitted to us via an interface or recorded directly by us.

When it comes to reliability and quality, we never compromise. That is why we carry out thorough order checks (including plausibility checks) so that everything runs smoothly and without errors.

We work closely with our customers to ensure precise, efficient processing and prioritised distribution of orders. Here, our trained team can take over the direct entry of incoming orders (e.g. chemists’ orders) for you or check the transmitted interface orders. This ensures smooth, targeted processing.

We coordinate all the necessary steps for successful order fulfilment, including material procurement, logistics and shipping.

Our own inventory management system ensures that you always have access to your stock data in order to avoid bottlenecks and guarantee availability. The system also offers continuous optimisation of the picking stations and adjusts them according to the frequency of goods, in order to achieve the highest possible output. This means you have control over your inventory at all times and can rely on everything running efficiently and securely – from the first step to the last.

The pharmaceutical products are put together in the correct quantities according to the order and prepared for dispatch to the recipient.

Our fulfilment services also include shipping preparation. To this end, the products are packaged according to the customer’s wishes and requirements. For example, we offer order picking in customer-specific cartons.

Excellent service is a matter of course for us – and this is why we offer you fast, competent support with order and returns processing by providing software solutions and a wide range of services, including transport management, customer service and quality management.

Regular data exchange is guaranteed via integrated interfaces. Transmitted orders are automatically collected and transferred to our merchandise management system. After picking, an order confirmation is generated and sent.

We provide regular reports and analyses so that you can continuously track and improve your processes. Transparency and access to all relevant data are our top priority.

Specialised services and in-depth knowledge of the industry are particularly important in areas such as controlled substances, packaging and serialisation. We understand the regulatory requirements of your industry and implement them reliably and precisely for you.

Fulfilment or “order management” refers to the entire process required to process an order from order placement to delivery to the customer. This usually includes accepting the order, planning the order processing, storing the goods, picking, packing and delivery. Effective order management ensures that everything runs smoothly and efficiently so that customers receive their orders quickly and in perfect condition.

Well-structured order management ensures efficient processing, minimises errors and delays and ensures a high level of customer satisfaction. It optimises resources and helps to keep track of orders and stocks, which is essential for the success of a company.

Various challenges can arise in order management, such as inaccurate inventory management, delivery delays or difficulties in tracking orders in real time. These factors can impair efficiency and lead to dissatisfied customers if they are not recognised and rectified in good time. It is therefore all the more important to have a well-structured and transparent order management system that recognises problems at an early stage and offers quick solutions.